Case Study

residential

Delux Group manages The Landing Sanctuary, a residential site developed by Sekisui House Australia in Wentworth Point, has focused on addressing maintenance requests and defects while undertaking various projects to enhance the residential experience. This case study highlights the number of closed defective items, projects undertaken, fire defect process, and additional achievements.

Projects Undertaken:

  • LED car park upgrade with energy cost saving projected to be 30% per annum
  • AFSS defect rectifications closing off more than 100 cases with 2 months of commencement
  • Gardening upgrade
  • Implementation of a clothing bin
  • New parking management solution
  • By-Law updates: Absolution of Maintenance, Cost Recovery
  • Concrete surfaces cleaning and sealing

Fire Defect Process and Resolution:

  • Arranged partial AFSS submission and prepared list of outstanding measures
  • Ongoing communication with Compliance Officer and Council
  • Arranged quotes for Passive Fire Audit and requested extension
  • Ongoing communication with Strata Committee for a full AFSS
  • Research on non-compliance in previous reports for DLP claims

Additional Achievements:

  • Reviewed maintenance contracts, saving over $20,000 in preventative maintenance costs
  • WHS review and implementation of safety measures
  • Delux Contractor Management, Asset Management, and WHS Procedures

Conclusion: Landing Sanctuary has actively addressed maintenance requests and defects, implemented projects for improvement, managed fire defects diligently, and achieved significant cost savings and enhanced safety measures. Customer satisfaction levels are not specified in this case study.

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